EZClub Terms & Conditions — Malaysia Casino Platform Guidelines

Introduction

Welcome to EZClub, an online casino platform operating under a valid licence, offering a wide range of games including Live Casino, Slots, Fish Shooting Games, and table games for adult users in Malaysia. This Terms & Conditions document outlines the rules, responsibilities, and rights of all parties involved in using the EZClub platform.

These terms apply to all users of the EZClub platform, including general visitors, registered members, and any party accessing the EZClub website or mobile app. By continuing to access and use this platform, you explicitly acknowledge that you have read, understood, and agree to be bound by all terms and conditions stated herein, along with our Privacy Policy and Responsible Gaming Policy.

1. Member Eligibility

To register and use the EZClub platform, you must meet the following eligibility requirements without exception:

• You must be of age at least 18 years of age or the minimum age requirement set by law in your jurisdiction, whichever is higher.
• You must have full legal capacity to enter into a binding agreement and must not be in a state of bankruptcy or legally restricted from conducting financial transactions.
• You are not currently enrolled in any self-exclusion programme on any gambling platform, nor registered on any voluntary or mandatory exclusion list.
• Use of the EZClub platform does not violate any laws, regulations, or ordinances applicable in your place of residence or location when accessing the platform.
• You may only hold one active account. Registering multiple accounts under the same individual is strictly prohibited and may result in the termination of all associated accounts and forfeiture of balances.

EZClub reserves the right to verify your eligibility at any time and may request supporting documents for Know Your Customer (KYC) purposes. This identity verification is part of our commitment to platform security and anti-money laundering prevention.

2. Account Registration

The EZClub account registration process is designed to be simple and fast. However, there are important responsibilities you must observe throughout your membership:

• All information you provide during registration and thereafter must be accurate, complete, and up to date. Providing false information is a serious violation of these terms.
• You are solely responsible for maintaining the confidentiality of your account password. EZClub will not be held liable for any losses resulting from unauthorised access caused by your own negligence.
• An EZClub account is for personal use only. Transferring, selling, or sharing your account with any other party is strictly prohibited.
• KYC verification may be requested at any time. Documents that may be required include your identity card, utility bill, or bank statement for identity and address verification purposes.
• Any suspected fraudulent activity, money laundering, or platform abuse will result in the account being immediately suspended or terminated while an investigation is conducted.

3. Deposit and Withdrawal

EZClub supports a variety of deposit and withdrawal methods suited for users in Malaysia. All financial transactions are subject to the following policies:

• Deposits may only be made using valid payment methods registered in your own name. EZClub does not accept deposits from third-party accounts.
• Minimum and maximum deposit limits may vary by selected payment method and are subject to change without prior notice. Check your account settings for the latest limit information.
• Withdrawals will be processed to the same payment method used for the deposit, subject to successful completion of KYC verification.
• EZClub reserves the right to delay withdrawal processing by up to 5 business days if a security review or additional verification is required.
• Any attempt to commit financial fraud, including unauthorised chargebacks, will result in account termination and appropriate legal action.
• All transactions are subject to anti-money laundering (AML) monitoring in accordance with applicable laws.

4. Bonus and Promotions

EZClub offers a wide range of exciting bonuses and promotions for both new and existing members. All bonus offers are subject to the following conditions:

• Each bonus carries a wagering requirement that must be fulfilled before bonus-related wins can be withdrawn. The wagering requirement for each bonus is clearly stated on the relevant promotions page.
• Bonuses may only be claimed once per member unless otherwise stated in the promotion's terms. Attempting to claim bonuses repeatedly using different information constitutes fraud and will be subject to action.
• EZClub reserves the right to cancel any bonuses and associated winnings if misuse, fraud, or exploitation of system vulnerabilities is proven.
• Bonus offers may be withdrawn or modified by EZClub at any time without prior notice, subject to the full discretion of management.
• Using more than one account to claim the same bonus is prohibited and will result in cancellation of all bonuses and possible account termination.
• The validity period of each bonus is stated in the respective offer. Expired bonuses cannot be reinstated.

5. Game Rules

All games offered by EZClub are governed by their own rules available within each game. In addition to game-specific rules, the following general policies apply:

• The outcome of all games is determined by a Random Number Generator (RNG) that has been independently audited and certified for fairness by a recognised third-party body. Game results are final.
• In the event of a technical disruption during gameplay, EZClub will endeavour to restore the game session to the last verified state. If restoration is not possible, the relevant wagers will be returned to your account.
• The use of third-party assistance software, automated bots, or any method that provides an unfair advantage in gameplay is strictly prohibited. Violations will result in immediate account termination.
• Winnings obtained through the exploitation of bugs or technical system vulnerabilities will not be honoured and are subject to cancellation.
• EZClub reserves the right to suspend any game for maintenance or system upgrades. Notice will be provided where possible.

6. Account Security

Your account security is a shared priority between EZClub and you as the user. The following responsibilities and policies apply to account security:

• You are solely responsible for ensuring your password is strong, unique, and not shared with anyone, including EZClub staff. Our team will never ask for your password.
• Two-factor authentication (2FA) is strongly recommended for all accounts. EZClub is not liable for any losses arising from the failure to activate available security features.
• If you suspect your account has been accessed without authorisation, please contact our support team immediately. EZClub will freeze the account while an investigation is carried out.
• All official EZClub communications will be sent to your registered email address. Be vigilant against phishing attempts that may try to impersonate EZClub.

7. User Conduct

EZClub is committed to maintaining a positive, safe, and respectful gaming environment for all members. The following conduct is strictly prohibited on our platform:

• Use of profanity, threats, harassment, or any offensive conduct towards other users or EZClub staff in the platform's chat or communication channels.
• Attempting to hack, intrude upon, or disrupt EZClub's technical infrastructure in any way.
• Engaging in any activity deemed fraudulent, including money laundering, identity forgery, or unauthorised collusion with other players to exploit the system.
• Spreading false or misleading information about EZClub to other users or to the public.
• Using the platform for any unauthorised commercial purpose, including advertising third-party services.

Violation of any of these conduct rules may result in a warning, temporary suspension, or permanent account termination depending on the severity of the breach.

8. Account Termination

Whether you choose to close your account or EZClub initiates a termination, the following policies apply:

• You may request account closure at any time by contacting the EZClub support team. Requests will be processed within 3 business days.
• EZClub reserves the right to terminate or suspend any account without prior notice in the event of a terms violation, fraudulent activity, or threat to platform security.
• Upon account termination due to a violation, any balance in the account may be forfeited depending on the outcome of the investigation conducted.
• A self-requested account closure with no violations will result in the net balance being refunded (after deducting any bonus that has not met wagering requirements) within the stipulated timeframe.
• All transaction records will be retained for the period required by law, even after account closure.

9. Liability Limits

To the extent permitted by applicable law, EZClub shall not be liable for:

• Any direct or indirect financial losses incurred through use of the platform, including ordinary gambling losses that form part of the inherent risk of gaming activities.
• Service disruptions caused by circumstances beyond EZClub's control, including internet infrastructure failures, natural disasters, or actions by authorities.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Third-party content or links that may be accessed through the EZClub platform.

10. Amendments to Terms

EZClub reserves the right to amend, add to, or modify these Terms and Conditions at any time. The amendment process will follow these steps:

• All material amendments will be communicated to all active members via in-platform notifications and registered email at least 7 days before the amendment takes effect.
• Non-material amendments, such as spelling corrections or language clarifications, may take effect immediately without specific notice.
• The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment.
• Continued use of the EZClub platform after an amendment's effective date constitutes acceptance of the updated terms.
• If you do not agree with the amendments made, you have the right to close your account before they take effect.